We've put a whole list of questions that we get asked by our guests along with answers. We hope you find this a useful source of information. If you can't find what you're looking for or have a question you'd like us to answer then please do get in touch with us.

Where can I hire ski/snowboard equipment from?
Upon arrival our ski technician will arrive with all your pre-ordered equipment. He will personally fit everything for each guest making sure that all the equipment fits perfectly.

What time can we arrive at the Chalet on arrival day?
You can arrive any time after 10am, although the rooms will not be ready until about 3pm as we have to clean the chalet.

What time must we leave by on departure day?
You must be packed and out of your room by 9am so that we can clean the chalet for the next guests! If you have an evening flight, then we are happy for you to leave your bags in the chalet and pick them up when you’re ready to leave.

How do we organise ski school?
You can pre-book your lessons with us if you already know what you would like, or we have ski instructors who come to the chalet on your first night that can give you good advice on what would best suit you!

How much is a lift pass?
You can find the prices of lift passes by clicking here.

Do I need to take my passport to the Swiss resorts?
No, leave it safe in the chalet. There is no border control in the Portes Du Soleil.

Do I need to take Swiss money to the Swiss resorts?
You don’t have to worry about changing up Swiss money. All restaurants and bars on the Piste accept Euros.

What is the best way to get from the airport to resort?
We can organise transfers from the airport for all group sizes. If you are looking to rent a car, then go to our travel page for a direct link to a rental company!

Do I need to bring my own towels and linen?
No. We provide linen and big fluffy towels.

Do I need to pay tourist tax?
No, we cover all local tourist taxes!

Do I need to bring a photo for my lift pass?
You only have to bring a photo if you need a lift pass for more than 6 days.

Can I book my lift pass in advance?
Yes. Save time at the lift office by getting in touch with us, and we’ll have your lift pass ready for you when you get here. These must be paid for on arrival at the chalet.

Where can I get internet access from?
We have a broadband wireless network in operation at the chalet. If you have a wireless laptop capable of accessing the internet then you are welcome to use it.

Where are the best places to go out to at night?
There are a number of bars to go to in Morzine. The Cavern bar is lively and good for a “cheesy” night out. Upstairs in the Buddha Café there are nice leather sofas to relax on and more easy music to listen to. Then there is the Dixie Bar which plays all sporting events on satellite tv and has the nice feeling of an English pub! Whatever you like, there is something for everyone!
We offer a late night in-resort minibus service for 5 nights of your stay.

How do I get to and from the slopes?
We will take you all to the slopes after you have finished breakfast in the morning. We will also pick you up after your days skiing and bring you back to the chalet for afternoon tea..

What time is breakfast?
Breakfast is served between 07:30 – 09:30.

What time is dinner?
Evening meals are served at around 8pm, giving you time to have a rest after a day on the hill, or sample the local bars for a spot of après ski.
Kids meals are generally served at 6pm.

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